We strongly recommend that you read the Booking Conditions carefully before booking your holiday. Your contract is with Skyway International Travels, Unit of Vagjiani Travel Co Pvt Ltd, India, having website as www.coorgtour.com . Please check to ensure that everything you booked, viz., packages, flights, hotels, Taxi and other services are confirmed before leaving your home.
- How to Book
After choosing your holiday and reading the booking conditions please complete the booking and pay online for online booking. Offline - send enquiry to us along with the appropriate non-refundable deposit if any.
www.coorgtour.com will send you a booking acceptance letter / mail within 2 working days of receiving the booking. When you place your order with us, it is deemed that you accept our booking conditions.
- Deposit for Tailor-made holidays
Deposit payable when placing your order is Rs.2,500/- per person. A higher deposit may be payable if booking a luxury holiday or 5 Star accommodation. Some hotels, including hill stations, beach resorts, wildlife lodges and even city hotels during peak season require full payment immediately on booking. In such cases a higher deposit may be required. We will advise you of these higher deposits, if required, while accepting your booking or soon after that as many resorts advise us of their advance requirements only after a booking has been made with them. Please note the deposit amount is non-refundable, except in instances when we cancel the holiday or express our inability to confirm your booking.
It is a condition of your booking with us that you have adequate travel insurance or provide us with an indemnity. We are not responsible for any mishaps during your holiday or trying any soft or hard adventures. Our liability if any is limited to amount paid only.
- Confirmation and Final Payment
On receipt of the booking form and deposit if the holiday requested is available, we will send you a Booking Acceptance email, normally within 2 working days. The balance amount due must be paid no later than 30 days before departure otherwise we reserve the right to treat your booking as cancelled and retain the deposit. If the booking is made within 1 month of departure, then the full cost of the holiday is payable at the time of booking.
We do our best to confirm all the arrangements within 2 working days receiving the order, in some instances changes may be required or some confirmations may have to wait till much later. If we need to make a significant change to the itinerary booked, such as a change of hotel or mode of transport or omission of a place, it is done with your concurrence. It is thus important that you give us your contact telephone numbers, both for daytime and evenings, so that changes to your itinerary, if any, can be discussed. For minor variations in the itinerary we do not make supplementary charges nor do we offer reductions. If however the cost variation exceeds 5% of the total holiday price, you may be required to pay the difference, if the costs go up, or become entitled to a refund, if the costs go down.
We expect you to mention any critical elements, viz., health issues, food preferences, particular hotels, resorts, etc., at the time of processing the booking itself, changes cannot be made after the booking is processed and confirm. In instances where you have not specified any critical elements, if the very nature of the holiday changes due to non-availability of significant portion(s) of the tour, we will ourselves offer you the option of a later departure or cancellation with full refund without any liabilitiy.
- Travel Documents
Travel documents are normally sent to you approximately 15 days before departure. These may include your international flight tickets if issued by us in India, final itinerary, hotel vouchers, local contacts at your destination, some useful tips including tipping, etc. , Sometimes, vouchers for hotels and internal travel, etc., are delivered on arrival at the destination by our representatives in India.
- Price Guarantee
Tour cost of your holiday is fully guaranteed and is not subject to any surcharges. This guarantee is applicable once we have accepted your booking through a Booking Acceptance form / email and is subject to all payments being received by the due dates. The price guarantee applies to complete holidays bought from us and does not cover the purchase of individual items such as airline tickets or hotel rooms, etc.,
We always quote flight / train charges separately, thus if a flight is quoted separately, it is not protected against future cost increases prior to ticketing. Also charges for changes, if any supplements for upgrade, luggage charges, excess baggage charges, higher grade rooms in hotels are not covered by this guarantee.
It may be noted that price variations due to changes in itinerary are not surcharges and are not governed by this guarantee. Surcharge, as defined, is only attributable to variation in costs of existing elements of the itinerary.
- Alteration or Cancellation by you
You wish to alter your programme after the booking has been accepted, for reasons other than non-availability of the portion sought to be altered, an amendment fee of Rs.1,000/- per set of alterations per person will be charged, in addition to the cost increase caused by the alterations. Any requests for alteration, once the tour has begun, will be treated sympathetically but we cannot guarantee their implementation. Any costs incurred in making such alterations, by us or our India office, will be passed on to you and the unutilised portion of the holiday will attract 100% cancellation charges. Should you wish to cancel your tour, you must notify us in writing stating the reasons for cancellation as you may be covered by your insurance policy. Such cancellation will deem to take place only on the date of receipt of your written request and will attract the following cancellation charges:
Date of receipt of cancellation notification:
- Prior to commencement of tour and counted from a working day.
- 45 to 30 days prior to commencement of tour, cancellation fee, 10 percent.
- 29 to 15 days prior to commencement of tour, cancellation fee, 50 percent.
- No refund for cancellation with less than 15 days.
Cancellation of a Tour by us before departure
- We reserve the right to cancel a holiday on offer by us, including tailor-made holidays, without assigning reasons at any time over 15 days before departure date. If such cancellation takes place, we will offer you a comparable alternative or at your option refund all monies paid by you. If a holiday cancellation takes place within 15 days of departure it will be for one of the following reasons:
- Due to non-payment or late payment of the balance amount due. In such cases an alternative holiday or refund will not be available and cancellation charges will apply.
- Due to circumstances beyond our control such as cancellation of international or domestic scheduled service, technical problems with transportation, civil disorder or the threat of such, riots, strikes, natural disasters, accident or pollution, terrorist activity or the threat of such, war or the threat of war, etc.
- In deciding whether it is safe to visit a certain destination or not, we depend on the advice of the each Govt. bodies. In such instances we may offer comparable alternative arrangements or if you choose make a full refund of all monies paid only.
- Due to non-availability of significant portions of a private itinerary. In such instances we may offer comparable alternative arrangements or at your option make a full refund of all monies paid except in cases where the booking is made within 1 month of departure. In the unlikely event of us cancelling a holiday within 5 days of departure for reasons other than those listed above, we will not offer you compensation but give you full refund without any liability.
- Alterations to your tour Programme by us
We will make all reasonable efforts to provide you with the booked tour arrangements but cannot rule out occasional minor changes. If the changes are significant we will inform you of these before departure, if possible, and offer you comparable alternative arrangements or at your option make a full refund of all monies paid. A significant change is one that involves a change of airport for international flights to and from your holiday destination, the outward or return journey being rescheduled by more than twelve hours or the omission of a featured overnight stop in the itinerary. Where such changes take place for reasons within our control we will offer you a compensation of Rs.500/- per person if you had paid the full holiday price by the prescribed date.
Where the change is due to circumstances beyond our control amounting to force majeure, such as weather conditions, technical problems, civil disorder, decisions by governments or other associations, etc., we will offer comparable alternative arrangements or if you choose refund fully the monies paid by you. If any of the circumstances amounting to force majeure occurs during a tour we reserve the right to alter the tour programme, as required depending upon the circumstance, without offering any compensation. We may consider a refund for the unutilised portion of the tour if we are able to obtain any only.
We reserve the right to cancel your holiday anytime during its operation if you are found to be behaving in a socially unacceptable manner or indulging in an illegal activity or abusing any of our team member including our chauffeurs. In such cases no refund will be offered for the unutilised portion of the holiday and www.coorgtour.com will further claim from you the costs of your return to the parent country.
- Your responsibility
We advise you to plan to obtain, your visa, insurance and health requirements yourself. You are responsible for your passports, visas, vaccinations, insurance, foreign exchange for personal expenses, luggage and belongings etc., and we do not accept any liability for non-communication of relevant details to you. If any service offered by us is not clear, you should get written confirmation from us about its inclusion in the price.
- Our responsibility
We accept responsibility for ensuring that the holiday which you book with us is supplied as described in this website or our brochure, or any other literature printed by us, and the services offered reach a reasonable standard. In the unlikely event that any part is not provided as promised, for reasons within our control, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness and except where the supplier is a government or quasi-government institution. Our liability in all cases shall be limited to a maximum of one time the cost of the portion of holiday adversely affected.
We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under Indian Law. We are insured for Errors and Omission for this purpose only which a special insurance for Tour Operator in India. In respect of carriage by scheduled air, sea, other water bodies like rivers and lakes, taxi and rail transports the provision of accommodation and services in these are the responsibility of the providers of these transports and we merely act as agents for these providers. Our liability in all such cases will be limited in the manner provided by the relevant international convention. Thus if a scheduled flight or train or ship has delays or changes in schedule or cancellation of service we are not obliged to offer alternative arrangements, it is the providers of these services who are responsible. We will, however, try our best to assist in the provision of alternative services, if required, on receipt of appropriate payment for these.
If you avail of a service during the course of your holiday which is not part of your contract with us, we are not liable for the provision of that service or its quality. If we recommend a restaurant or a shop or any reading material or any other establishment it is to assist you, and often at your request, and we do not accept any responsibility for the quality or content of the service received from these.
- Inclusions and exclusions in the Tour Price
For tailor-made holidays these are clearly spelt out with your holiday itinerary.
If you have cause for complaint during the holiday please bring it to the notice of our Representative in India /Agent and/or the hotel who will try their best to solve the problem. It is not advisable to do nothing about a problem when it occurs but to later write to us seeking re-compensation. If we feel you avoided action to redress a problem when it occurred, no compensation will be offered if it is brought to our attention later. If the problem remains unresolved in spite of your pointing it out locally to our agents when it occurred please write to us within 2 days of the completion of the holiday. We shall come back to you after investigation within 5 days with suitable answer or compensate you nominally which you need to accept.
- Data Protection Statement
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. Since your travel is outside your area, controls on data protection may not be as strong as the legal requirements in your country. If we cannot pass this information to the relevant suppliers, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. If we need to give your details to anyone other than those listed above we will do so only with your consent.
Your holiday contract with us is made on the terms of these Booking Conditions which are governed by Indian Law and both parties shall submit to the jurisdiction of Indian Courts in Mysore at all times.
The prices given in our website as stated, with seasonal variations, and are subject to the price guarantee mentioned earlier. If you wish to travel after this date, we will be happy to provide you with a quotation.